AI that answers to you

Every missed message is a customer walking out the door. Catch what you're missing — without losing control.

EnqLayer brings your connected enquiries into one approval queue and drafts the reply in your voice. You always press send.

£149 audit credited to onboarding within 14 days · estimates confirmed before you pay
Why it's different

Not a chatbot. Not a VA. Not autopilot.

You don't need another tool. You need the missed work to stop slipping through the cracks between the tools you already have.

It never clocks off

The 8pm email, the Sunday web-form enquiry — caught and drafted while your competitors sleep on it.

It follows the customer

Email, WhatsApp, web form or a missed-call alert — once a channel is wired in, nothing gets dropped.

It does the chasing

Quotes and quiet leads get nudged on the schedule you approve — until they turn into a booking or a clean no.

You keep the final word

Nothing risky is sent, priced or promised without your one tap — the drafts wait for you.

How it works

Three steps. You only touch the last one.

From a message you'd have missed to a reply you're proud of — in seconds, while you get on with the job.

01 — Capture

Nothing slips through

Every connected channel lands in one queue. The lead you'd have lost is now top of the list.

02 — Draft

The reply writes itself

Answered in your tone with the right details — ready before you've finished your coffee.

03 — Approve

You tap. It's gone.

One glance, one tap — sent. Prices and promises always wait for your yes.

Inside the product

This is the actual product — running on demo data.

No mockups, no borrowed dashboards. These are EnqLayer's real screens running the full loop on a fictional demo company — Kestrel Roofing & Guttering Ltd of Stirling. The slate “Demo data” ribbon in every shot ships with the product's demo mode, so a demo can never pose as customer proof.

New enquiry AI draft Safety flags Your approval Stamped send Follow-up chase Outcome Audit proof
EnqLayer Draft Review screen with demo data: an enquiry from Sarah Whitfield, an AI draft with PRICE and UNSURE safety flags, the follow-up plan the approval covers, and the Approve and send action bar. Demo data

Read, trust, approve — one screen, one tap.

A £450 leak repair from the demo queue: the enquiry, the draft written in the owner's voice, and the AI's own safety flags — PRICE (“check before sending”) and UNSURE. Under the draft sits the exact follow-up plan your yes covers, word for word. On regulated work the approve button isn't greyed out — it's absent, and the enquiry routes to a human.

EnqLayer Follow-ups screen with demo data: chases in flight with nudge timelines, a stopped nudge marked stopped they replied, and outcomes Won £8,400, Clean no and Stale. Demo data

It chases — and stops the moment they reply.

Every chase in flight, with the approved wording printed on the timeline. When the customer answers, the remaining nudges stop and show it — struck through, “stopped — they replied”. Outcomes are recorded by the owner: won, a clean no, or stale.

EnqLayer Audit trail screen with demo data: an append-only ledger for one enquiry — received, drafted, approved via email reply with sender and timestamp, sent, nudged, stopped on reply, won. Demo data

Every send carries its approval.

The receipt-grade story of one lead: received, drafted, flagged, approved — “YES” via email reply, with the sender and the timestamp — sent, chased, stopped, won. Append-only, and failures stay on the record instead of disappearing.

EnqLayer mobile approval screen with demo data: one enquiry waiting 31 hours, a PRICE flag, draft version two and a thumb-zone Approve and send button. Demo data

Approve from the van.

One decision per screen, the approve button in the thumb zone, Edit and Hold a tap away. Built for an owner mid-job, not a desk. The demo enquiry here has been waiting 31 hours — and the product says so in red instead of hiding it.

Demo environment · Kestrel Roofing & Guttering Ltd is fictional · names, jobs and values are demo data, not customer results.

What it does

Plug the leak that's costing you most. Then the next.

Start with the one workflow that pays: quotes answered and chased. More modules ship on the roadmap — switched on as they're proven.

Reply drafting

A ready-to-send answer for every message — you just glance and approve.

Follow-up chasing

Quotes and quiet leads get nudged until they turn into a yes — or a clean no.

Missed-call rescue

If your phone system emails a missed-call alert (most VoIP systems can), it becomes a logged enquiry with a callback draft ready. Richer voice workflows are on the roadmap.

Your records, yours

Every enquiry, approval and outcome exported clean to the sheet you already trust. CRM connectors are on the roadmap.

Safety flags

PRICE, PROMISE, REGULATED, UNSURE — the AI checks its own work and shows you why, before you approve.

Monday-morning digest

What came in, what's waiting, what's overdue — one calm summary, no scrolling.

Who it's for

Built first for trades & home services.

That's where EnqLayer starts — quotes answered and chased while you're on the tools. Other service businesses are wired in via assisted setup, and more join as roadmap modules ship.

Plumbers & electricians Roofers & builders Hair, nails & beauty Clinics & aesthetics Lettings & property Solicitors & accountants Restaurants & venues Fitness & coaches Short-term rental hosts …and any business that misses calls
Integrations

Keep every tool you love. Upgrade the work between them.

Nothing to rip out. EnqLayer plugs into what you already run — and we're honest about what's wired today.

Connected todayready to wire into your setup this week
GmailEmail · via forwarding
OutlookEmail · via forwarding
Web formsYour website
WhatsAppAssisted setup
Google SheetsRecords out
On the waybuilding in the open — no pretending
Phone / VoIPMissed-call rescue
Instagram DMsSocial
AirtableDatabase
SlackTeam alerts
Microsoft TeamsTeam alerts
NotionNotes & docs
HubSpotCRM
MakeAutomation
n8nAutomation
If it can receive an email or a webhook, we can wire it in. Ask the agent about your stack.
The line that makes it safe

AI does the grunt work. You keep the keys.

Speed without the panic. EnqLayer clears the repetitive chasing off your plate — but a real human signs off before a single price, promise or reply reaches a customer.

AI does the heavy lifting

Catches it, sorts it, writes the reply, flags anything that needs your eye — in seconds.

You tap approve

Nothing leaves the building without your yes. Sensitive replies and prices always wait.

It's yours, end to end

Your enquiries, approvals and outcomes export clean to the tools you already run — and stay yours if you ever leave.

The EnqLayer agent

Not a chat box. A cockpit you can watch think.

Tell it about your business and watch it work — pulling in your tools, writing the reply, planning the follow-up, pricing it on the spot.

EnqLayer agent SCRIPTED PREVIEW
“Tell me what your business does and where enquiries go missing.”
Connecting your tools
Drafting the reply
Planning the follow-up
now
day 2
day 5
Pricing it live
£0 / mo founding
fixed founding price · assisted extras estimated & confirmed before you pay

The live agent answers in plain English and never pretends to be human — ask for a person and it hands you to one.

Why EnqLayer

The cheaper option isn't catching what you're losing.

Each tool below does one slice. EnqLayer is the layer that catches the enquiry falling between them.

OptionGood atBlind spot
Booking appBooksy / FreshaTaking the calendar slotMisses the enquiries before the booking
Website chatbotAnswering FAQs on your siteIgnores email, WhatsApp, calls and follow-up
A VA / receptionistA human touch£500–1,200/mo, sick days, off at 8pm
AutomationZapier / MakeWiring apps togetherYou build & maintain it — no drafting, no approval
EnqLayerCatches the enquiry, drafts the reply, chases the follow-upWaits for your one-tap OK — nothing risky goes out alone
The line we hold

What EnqLayer will NOT do.

Every AI vendor tells you what their robot can do. Just as important is what ours refuses to do — here it is, in writing.

Talk to your customers instead of you
It drafts the reply and stops. You read it, you send it.
Send anything on its own
It drafts and waits for your yes — approval-first by design, not a setting. Every send is stamped with who approved it, when, and via which channel. The one exception: an instant “we've got your enquiry” note you can switch on yourself, once, deliberately. Off by default.
Ask you to “set it and forget it”
You see every enquiry and every reply — your name is on every approval.
Replace you or your staff
It does the tedious part, then hands the keyboard back to the person in charge.
Decide prices, promises or bookings
Anything that commits your business waits for your tap.
Give medical, legal or financial advice
Regulated topics always route to a human — no exceptions.
Pretend to be human
It says it's an assistant. Ask for a person and it hands you over.
Pricing

Costs less than the customers you're losing.

Founding access £199/month — the full Quote-to-Decision Loop, guided async onboarding included. Standard £299 later.

Start here · one-off

Enquiry Leak Audit

We map every channel you have, show exactly where enquiries are leaking, and hand you a plan with a concrete estimate — credited to your onboarding if you go ahead within 14 days. Run async through the agent — no calls, no meetings.

£149
Start the Leak Audit one-off · async, no calls · credited to onboarding within 14 days
£500–1,200 / mo for an assistant to chase your enquiries EnqLayer does the repetitive part for a fraction of that.
Not in the plan (yet)
The line we hold — and the roadmap

One workflow, done properly. These ship as roadmap modules — switched on as they're proven, never sold before they work:

  • Richer WhatsApp & social DMs
  • Missed-call & voice workflows
  • CRM connectors beyond export
  • Review & rebooking, reporting
  • Multi-location & team roles
Need one of these? Talk to the agent →
Assisted / Custom
Extra channels · multi-location · regulated industries · high volume

WhatsApp assisted setup, multi-location routing and regulated-industry needs are scoped with you by the agent — async, no calls, with a clearly written responsibility boundary.

Talk to the agent →
◆ Founding Access £199/month is a fixed price for early customers; standard £299 later. Guided async onboarding included for founding customers — from £550 after the founding window. Audit and assisted scoping are estimated and confirmed before you pay. No calls needed at any step.
Honest about today

What's real right now — and where we're headed.

We won't pretend the whole platform is finished. Today the Quote-to-Decision Loop goes live with guided async setup — one workflow, done properly. The rest ships as roadmap modules, in the open.

Available now

Switched on for your business this month
  • The Quote-to-Decision Loop, end to end
  • Email + web-form capture
  • AI drafts with safety flags
  • Approval in-app, on your phone, or by email reply
  • Follow-up chases + audit trail + export
  • Guided async onboarding

North star

Roadmap modules — built in the open, switched on as they're proven
  • Richer WhatsApp & social DMs
  • Missed-call & voice workflows
  • CRM connectors beyond export
  • Review & rebooking, reporting
  • Multi-location & team roles
  • Self-serve onboarding & billing
Trust & boundaries

Safe, honest, and yours — no fine print games.

No fake badges, no overclaims. Just clear rules about what the AI does and where a human stays in charge.

Human approval on every sendNothing leaves without your tap.
It never pretends to be humanAsk for a person and it hands you over.
Your data stays in your toolsWe work inside your inbox, sheet and CRM.
No medical, legal or financial adviceRegulated replies always wait for a human.
Clear escalation to a personOut of scope? A human follows up.
A real UK companyCONRAD & THOMAS LTD · Glasgow, Scotland.
Fair questions

Asked by owners who don't trust AI. Good.

Straight answers to the questions a careful buyer should ask before letting any software near their customers.

Is this another platform my team has to learn?

No. EnqLayer wires into the tools you already run — your inbox, your sheet, your CRM. The goal isn't another app to check; it's that the work between your existing tools stops falling on the floor.

Does the AI ever send anything by itself?

No. Sending is approval-first by design — not a setting you have to find. Every reply waits for a human tap, and every send is recorded against the approval that authorised it: who said yes, when, via which channel. The one exception is an instant “we've got your enquiry” acknowledgement — an option you switch on yourself, once, deliberately. It's off by default.

What does the AI actually do, then?

The tedious first pass: it captures the enquiry, pulls out the details, drafts a reply in your voice, lines up the follow-up and keeps the record straight. Then it stops. Its job ends at the word “ready” — the judgement stays yours.

Who owns the data — and what happens if we stop paying?

You do. Records live in your tools — your inbox, your sheet, your CRM — not locked away in ours. If you stop the monthly service, you keep your data and everything already set up. What you lose is the active layer: drafting, chasing, upkeep and support.

Can you connect to the tools we already use?

If it can receive an email or a webhook, we can wire it in — and that covers most tools a small business runs on. We connect what's useful, safe and maintainable, and we won't promise that everything connects to everything on day one.

Can it answer the phone?

It doesn't speak to callers — and we won't pretend otherwise. If your phone system can email or webhook a missed-call alert (most VoIP systems can), we catch it today: the call becomes a logged enquiry with a callback draft ready. Live AI answering is a roadmap add-on, only for businesses where calls create most of the work.

Is this here to replace my receptionist — or me?

No. It takes the repetitive chasing off whoever runs your front desk — the nights, the weekends, the ladder moments — and hands every decision back. If you hire, your next person inherits a working system, not a mess to decode.

What's the first step?

The £149 Enquiry Leak Audit — run async through the agent, no calls. We map your channels, show where enquiries leak, and hand you a plan — credited to your onboarding if you go ahead within 14 days. Founding Access is a fixed £199/month; anything estimated is confirmed before you pay.

Catch it. Draft it. Approve it. Done.

Start with the one enquiry flow your business keeps missing. See the setup, the estimate and the approval rules before anything goes live.

Human approval on every send Your data stays in your tools No card to see it work UK company · Glasgow